Position Purpose:This position is responsible for ensuring the uniformity, accuracy, stewardship, semantic consistency and accountability of the company’s official shared master data. A person in this position exhibits a commitment to excellence and fosters initiative, adaptability, attention to detail, and teamwork.In this role, you will:Answer incoming and make outgoing phone calls (professional phone etiquette and strong customer service focus)Use multiple systems to create and maintain company vendors, customers and locations following company and regulatory guidelines. Strong data entry skills are a must (45+ WPM with accuracy is a must)Accurately maintain support ticket progress with proper documentation of each step and interactionPrimary Duties/Responsibilities:Responsible for contributing to the overall security and confidentiality of the company’s master data and processesFollows proper protocols to help identify and report suspected evidence of fraudAccurately enter company master data in the areas of suppliers, customers, locations, and any other master data objects assigned to the team in compliance with company and regulatory guidelines in all designated company systemsDevelop a good working knowledge of each master data object, what they are used for and how they are utilizedConduct research as necessary to ensure understanding of the needs of the business and the nature of their requestsCommitment to excellence and qualityMonitors workflow queues and adjust to changing priorities throughout the day based on departmental and company needsRespond to support questions and problems through various avenues such as email, support tickets, live chat, phone calls, and notes communications in various systemsPromote a fun and team oriented work environment, supporting the Veolia culturePromote continuous process improvement initiatives and actively offer suggestions to improve processesDevelop and maintain strong working relationships with all levels of the business, other Finance Departments, and Veolia suppliers and customersProvides excellent customer service to internal and external customers and ensure interaction provides a high quality of service and professionalismFosters open communication throughout the department that emphasizes diversity and inclusionOther duties as assignedWork Environment:This is a hybrid position with 3 days in office located in our Downtown Milwaukee officePay rate for this position is $19.50 /hour