Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team in Madison, WI. In this role, you will be the first point of contact for our clients, providing prompt and professional support, resolving inquiries, and ensuring an exceptional client experience. If you excel in communication, problem-solving, and multitasking, we encourage you to apply.ResponsibilitiesRespond to client inquiries via phone, email, and ticketing system in a timely and courteous mannerIdentify, investigate, and resolve customer issues efficientlyDocument all customer interactions and maintain accurate service recordsCollaborate with internal departments to ensure prompt resolution of client concernsFollow up on unresolved inquiries and ensure client satisfactionAssist in improving customer service procedures and policies