Job DescriptionSwift 7 Consultants is seeking a proactive and detail-oriented Customer Service Officer to join our team in Madison, WI. The successful candidate will be the front line of our client relationships, responsible for delivering exceptional service and support. You will play a vital role in ensuring client satisfaction and maintaining our reputation for excellence. ResponsibilitiesServe as the main point of contact for client inquiries, providing timely and professional assistance via phone, email, and live chat.Resolve customer issues and complaints efficiently and effectively, escalating complex problems to the appropriate team members when necessary.Maintain accurate and detailed records of all client interactions and transactions in our database.Collaborate with various internal departments to ensure seamless service delivery and client satisfaction.Educate clients on our products and services to help them make the most of their partnership with us.