Telephone Operator

Job PurposeThis position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.Primary Responsibilities OperationProcess all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Hotel StandardsRecord and control wake-up calls accuratelyAssist guests with international calls and directory queries. Address guests by name whenever possibleBill call costsHandle guests requests promptly, report complaints and irregularities to the Telephone Supervisor or Duty ManagerStrictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situationsPage staff member when requestedAbide by principles of guest privacyBe aware of local telephone listings and frequently dialed numbersAdvise defects on switchboard equipment to SupervisorMaintain a clean work environment