Customer Support Specialist

Job DescriptionCaptura Hall is looking for a detail-oriented and motivated Customer Support Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing timely, effective, and professional assistance. You will play a critical part in ensuring client satisfaction while supporting the company’s mission of delivering exceptional service.ResponsibilitiesRespond to customer inquiries via phone, email, and ticketing systems.Provide accurate information and solutions to client concerns.Document customer interactions and follow up to ensure issue resolution.Collaborate with internal teams to escalate and resolve complex cases.Maintain a positive and professional attitude in every interaction.Contribute to improving processes and customer service procedures.