Your CareerAs the Senior Manager for the Technical Services PMO, you will lead a dynamic team of Program Managers, Project Managers, and Coordinators dedicated to delivering successful projects for our Public Sector customers across North America (NAM), including Federal, State, Local, and Education (SLED) sectors. In this critical role, you will drive customer deployment success by ensuring all projects are delivered on time and within budget. You will be directly accountable for the team's portfolio delivery efficiency, revenue targets, and customer satisfaction, while also partnering with operations and IT teams to advance PMO processes and system enhancements.Your ImpactStrategic Portfolio Management: Own and direct the NAM Public Sector project portfolio, ensuring alignment with strategic business objectives and providing executive-level leadership to guarantee successful deliveryTeam Leadership & Development: Lead, mentor, and grow a high-performing PMO team. Manage resource planning, forecasting, and staffing to build a team capable of meeting evolving service demands. Foster a culture of collaboration, innovation, and continuous professional growthDelivery Excellence & Performance Management: Drive disciplined execution across all project activities. Set and govern standards for project management methodology, ensuring data integrity and operational excellence. Manage team performance to achieve key targets, including utilization, revenue recognition, deployment velocity, and customer satisfaction (CSAT)Risk Mitigation & Escalation Management: Proactively identify and mitigate portfolio-level risks. Serve as the senior point of contact for complex customer escalations, guiding teams to rapid and effective resolutions to protect project timelines and outcomesStakeholder & Customer Partnership: Build strong partnerships with internal teams (Sales, Customer Success, Operations, Resource Management) to ensure seamless project execution. Act as a key liaison for strategic customers, managing expectations and ensuring project objectives align with their success criteria