Role OverviewThe Hyperscaler Program Director will lead strategic initiatives across hyperscaler partnerships (AWS, Azure, GCP) and oversee the Hyperscalers program delivery, This role is pivotal in scaling ServiceNow’s Hyperscaler motion, optimizing program execution, and enabling commercial success through operational excellence. You will be responsible for establishing and maintaining project management standards for strategic initiatives, ensuring projects are completed on time & within scope and reporting on status & results to senior leadership.This role requires a strategic thinker with excellent leadership and communication skills, capable of managing complex projects and teams. The ideal candidate will have a strong background in project management, a deep understanding of project management methodologies, and the ability to drive continuous improvement.You will work closely with senior leadership to align project goals with the organization's strategic objectives, provide guidance and support to project managers and cross functional teams while ensuring the successful delivery of strategic initiatives.This position demands a strategic thinker who takes a proactive approach to problem-solving, a keen eye for detail, and the ability to foster a collaborative and productive work environment while tackling ambiguity.Key Responsibilities: Lead strategic initiatives: Manage the full lifecycle of programs, from initial scoping and planning to execution and deliveryCoordinate with cross-functional teams: Collaborate with and facilitate communication among diverse groups, including sales, engineering, product management, Operations and release teamsManage stakeholders and clients: Develop relationships with key Hyperscalers, internal stakeholders, and partners to ensure programs are aligned with business goalsDrive process improvement: Work to enhance efficiency and establish best practices for program delivery by refining processes, tools, and practicesIdentify and mitigate risks: Proactively address and resolve potential issues that could impact program timelines and results.Operational Execution:Manage intake, prioritization, and execution of hyperscaler initiatives using trackers and governance toolsDrive automation and process improvementsStakeholder Engagement:Partner with Operations, GTM, Product, and Engineering teams to resolve blockers and accelerate deliveryRepresent Hyperscaler strategy in executive forums and leadership syncs, including QBRs and enablement reviewsPerformance & Reporting:Define and maintain KPIs and success metrics for Hyperscaler programsMaintain dashboards and reporting cadences to track program health and surface risks