As Director of Managed Services at Ollion, you will oversee the daily operations of our North America Managed Services offerings. You will drive operational excellence, develop repeatable service processes, implement and monitor performance metrics, and act as an escalation point for client support when needed.  You will oversee a team of technical professionals and pod leaders, ensuring delivery excellence, team scalability, and client satisfaction. You’ll shape the strategy and execution of how services are delivered, how we report on performance, and how we grow. This position requires an individual who possesses thought leadership and extensive cloud expertise, the ability to communicate the vision and hands-on involvement with a start-up mentality. Job RequirementsDevelop and Own Delivery Methodology: Architect, implement, and continuously refine a scalable, repeatable, and high-quality delivery methodology for all professional services engagements. Leverage AI and automation to streamline processes, improve consistency, and drive operational efficiency. Ensure alignment with company goals, customer needs, and industry best practices.Scale Delivery to Support Senior Engineers: Design delivery models that enable higher-level engineers to focus on strategic, high-value activities by automating routine tasks and standardizing repeatable work. Build frameworks that allow the team to deliver at scale without sacrificing quality.Team Leadership: Build, mentor, and inspire a team of Client Success Managers, Solutions Architects, and Technical Engineers. Foster a culture of accountability, collaboration, transparency, and continuous learning. Conduct regular performance reviews, career path planning, and succession development. Champion employee retention and engagement while scaling hiring for growth.Cross Team Collaboration: Work closely with Sales, Product, Consulting, Engineering, Customer Success, and Sr. Leadership to identify growth opportunities and ensure seamless handoffs with a unified client experience.Operational Excellence: Establish and track key performance indicators (KPIs) for service delivery, resource utilization, and customer satisfaction. Drive process improvements and operational efficiencies through the adoption of AI-driven tools and automation.Growth Mindset: Identify new opportunities to respond to client needs and market trends to drive new revenue streamsContinuous Improvement: Drive consistency, documentation, and repeatable delivery processes across pods and teamsUplift existing post incident processes (root cause, postmortems, problem management) to prevent recurrenceCustomer Engagement: Oversee the successful delivery of complex projects for enterprise customers, ensuring high satisfaction and measurable business outcomes.Thought Leadership: Stay current on industry trends, AI advancements, and best practices. Represent the company at industry events and with key clients as a trusted advisor.Flexibility: Undertake any other duties of a similar level and responsibility as may be required from time to time