The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experienceEssential FunctionsRespond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalationBi-lingual in Spanish preferredAccept parking reservations and process payment for various services offeredMaintain a working knowledge of all policies and procedures within the Guest Services department as well as others departments within the companyMaintain knowledge of all services offered at company Travel CentersMaintain working knowledge of all company software aligned with guest or team member needsModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies and proceduresComplete other duties as assigned