The global client support group works with locally deployed client service experts to develop and deliver post sales engagements including support, optimization and training for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support, customer performance reporting, optimization analytics, Post Sales Client plans and cost optimization.Some things you might work on during your CS Internship include:Respond to routine operational service and support inquiries from Visa client institutions.Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries.Perform transaction and process research to analyze potential technical or operational problems or issues.Complete data entry in a timely and accurate manner for assigned client institutionsLog service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications.Work with stakeholders within CS (Client Support Services), CMS team and non-CSS organizations to resolve client issues.Be accountable for delivering against commitments to clients.Organized in tasks and activities.Develop process improvement procedures to improve operational efficiencyInput information into our CRM toolsAnalyze customer data to pick up trendsJoin Client QBR meetings for insights
- ID: #54664784
- State: South Dakota Johannesburg 00000 Johannesburg USA
- City: Johannesburg
- Salary: USD TBD TBD
- Job type: Full-time
- Showed: 2025-10-15
- Deadline: 2025-12-14
- Category: Et cetera