Manager – Customer Value Management (CVM)

Role SummaryWe are seeking a Manager – Customer Value Management (CVM) to join our high-performing AI & Data consulting practice, with a sharp focus on the telecommunications industry. In this role, you will lead the design and deployment of data and AI-powered CVM strategies that enable Telcos to drive measurable customer lifetime value (CLTV), churn mitigation, and revenue acceleration.You will act as a strategic bridge between AI, data, and commercial outcomes, helping our clients turn analytical insights into personalized offers, real-time engagement, and monetizable actions across the customer lifecycle. Consulting experience is a strong advantage.Key ResponsibilitiesAI-Enabled CVM StrategyLead CVM strategy development embedded within AI & data transformation programsBuild customer intelligence frameworks powered by ML/AI (propensity scoring, churn prediction, CLTV modelling, segmentation)Collaborate with data scientists to define Next Best Offer/Action strategies based on behavioural signals and inferred intentData-Driven ExecutionDesign and deploy AI-enabled CVM engines (campaigns, decisioning logic, feedback loops) across acquisition, upsell, and retentionOperationalize models into automated, scalable CVM campaigns with measurable revenue and margin impactChampion experimentation (A/B testing, causal impact modelling) to optimize CVM offers and treatmentsClient Engagement & Capability BuildingServe as a trusted advisor to CxO and CVM executives at Tier 1 TelcosLead cross-functional client teams to implement data-powered CVM roadmaps that scale across B2C/B2B2C environmentsDrive internal capability uplift for client teams on AI-enabled CVM techniques and toolsAI & Data IntegrationCollaborate with platform and engineering teams to ensure data pipelines, model deployment, and campaign orchestration are integrated and production-readyWork across martech/adtech ecosystems and CVM stacks (e.g., Unica, Salesforce, Flytxt, SAS, Adobe Campaign)Translate data models into commercial value with executive-ready storytelling, impact sizing, and benefit tracking