Senior Operations Engineer

Senior Operations Engineer, Transport Support requires a high degree of advanced technical, analytical, and managerial competencies to solve complex problems and issues and provide technical support to various Brightspeed organizations.Employees in this position assume ownership and accountability in recognized Transport technical disciplines and provide technical leadership, guidance, and assistance to employees across departmental segments.Duties and responsibilities include:Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfactionHigh level analysis and identification of unique, complex, or chronic issues in the Transport networkTechnical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situationsTraining and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologiesIn-depth subject matter expertise in hardware/software/database operations for multiple Transport platforms including, Synchronous Optical Network (SONET), Dense Wave Division Multiplexing (DWDM), and/or Reconfigurable Add Drop Multiplexer (ROADM) technologies.Subject matter expertise in the production of Technical Support bulletins and alertsReview and approve or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliabilityTechnical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance CentersParticipate in the evaluation of new features and products via formalized testing and certification prior to deployment, and participation in operational assessments of First Office Applications (FOA)Review of software upgrade release documentation prior to platform upgrades, participation in regression testing in the supplier and/or CenturyLink lab environment, and successful management of software upgrade deployments within network elements/platformsActively engage manufacturer or supplier technical support when failure conditions exist within a platform or application that cannot be resolved in a timely mannerEngagement with Staff, Technology Strategy and Development, Integration and Test Lab, Vendor Technical Management, Planning and Engineering, Life Cycle Management, Procurement, Channel Market Units, Project Management, and others relative to platform operation, performance, and managementEngagement with manufacturers, suppliers, industry representatives, and entitiesAvailability and ability to perform 7x24x365 and on- call duties with limited assistance