Reservations Team Leader

Ensuring a high level of guest service at all times across all interaction pointsMonitoring your team of Agents and providing mentorship and guidance Dealing with more complex queries and escalation from AgentsAssisting to control all bookings across the 4 propertiesEnsuring a high booking conversion rate and that targets are metUtilising sales techniques to meet quotas and hit upselling goalsAssist the Reservations Manager in establishing best practices for the Department