Process Excellence Manager - Technology

We are looking for a Process Excellence Manager - Technology to join our growing team! In this role, you will be responsible for analyzing, designing and optimizing cross-functional processes and workflows while identifying opportunities for automation, standardization and digital solutions, including AI, across the enterprise. You will work cross-functionally to uncover inefficiencies, drive automation, ensure data integrity, and support compliance. You will identify use cases to apply AI and digital tools to solve business problems and build scalable solutions for continuous improvement across the company. You will also support technology audits and data certification initiatives. As a Process Excellence Manager - Technology, your duties and responsibilities will include:Business Process Optimization Across FunctionsBuild and maintain a continuous improvement roadmap aligned to strategic business goals.Evaluate and redesign and map processes in customer service, billing, sales, field operations, finance, HR, and IT.Drive automation, digitization, and workflow orchestration for efficiency, cost reduction, and improved experience.Partner with department heads to identify pain points and high-impact opportunities for process transformation and tailored technology solutions.Champion a culture of continuous improvement and digital enablement.Monitor industry trends and emerging technologies to drive innovation in operational excellence.Data Certification & Quality ManagementPerform quality testing on key operational and enterprise data such as usage metrics, financials, customer records, and HR data.Certify data used in dashboards, reports, and decision-making to ensure completeness and consistency.Internal Control & SOX OversightManage SOX testing and control evaluations across business functions for IT general and application controls.Review control design and effectiveness across systems and processes.Lead remediation and documentation efforts for audit findings.Enterprise Data GovernancePromote policies for data ownership, classification, retention, and usage.Partner with data stewards and owners across departments to improve governance maturity.