Night Manager

The Night Manager will manage the Night Team to deliver performance in compliance with targets and objectivesEvaluate guest satisfaction and put measures in place to meet department quality targets and objectivesStaff training (induction, health and safety, security, technical and behavioral)Managing the Night Team to ensure effective delivery of sales and high standards of customer serviceHave full awareness of Hampton by Hilton brand standards and set up action plans to ensure that the Night team follow through on these on a daily basis Manage staff in line with the business needs, and costs within the departmentEnsure all Front of House areas of responsibility are run effectively in line with standards and that the department is adequately resourced in line with business requirementsBe the Manager on Duty during the night shiftHandle complaints to the guest’s satisfaction whilst ensuring great communication / feedback is delivered to the relevant manager in order to actionSupport the bar operation, as and when requiredEnsure policies and procedures are adhered to in line with company standards and financial audits Be confident in the ability to co-ordinate staff and guests in hotel evacuation and Fire safety Maintain a ‘hands on’ approach and remain professional at all times, creating a culture of excellent customer care, both internally and externallyConduct health and safety checks and night walks, ensuring a minimum of 2 security checks at regular intervals with emphasis on security, and fire safetyResponsible for the Night Audits and closing the day’s businessFull knowledge of computer system and carry out reception duties as necessary such as late check-ins, early check-outs, extending stays, wake up calls Carry out a comprehensive hand over to early Duty Manager before end of shiftMaintain a good status awareness of all hotel areas Health and Safety management – complying with company procedures and Safety Risk Audits  Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management observe all requirements under health and safety legislation