Client Relationship Representative

Job DescriptionWe are seeking a detail-oriented and people-driven Client Relationship Representative to join our team in Charlotte, NC. This role is ideal for a proactive professional who excels at building and maintaining strong client relationships. The successful candidate will act as a key liaison between clients and our internal teams, ensuring a seamless and satisfying client experience.ResponsibilitiesServe as the primary point of contact for new and existing clientsManage inbound inquiries and follow up on client needs in a timely and professional mannerCoordinate with internal departments to ensure client requirements are met effectivelyTrack client interactions and maintain accurate records in the CRM systemIdentify opportunities to improve client satisfaction and retentionAssist in onboarding new clients and guiding them through our service processParticipate in regular team meetings to share feedback and enhance service delivery