Customer Service Representative (816510)

In this Customer Service role, you will be an integral part of the Operational team.  As the initial contact in our primary office location, you will be responsible for greeting each client, keeping records related to attendance and scheduling, and managing the reception area.In this role, you will manage client information in dual databases and ensure that each client is receiving exceptional customer support during their experience with us.In this role, you will also assist with new client intake and orientation by assembling all informational materials and/or packets, as well as co-hosting virtual introductory sessions via ZOOM.  Other responsibilities of the Customer Service Representative position include:Manage incoming calls made to the general administration lineRespond to voicemail messages with 24 hours of receiptAssist clients with scheduling appointmentsProvide general information and referrals to support organizations such as food pantries, public transportation, etc.Support operations by assisting with outreach and intake effortsGather information and generate reports, as neededOther duties as assigned