Automotive Service Manager/Director

Service Manager/Director

Do you have the drive to lead a high-performing automotive service team? Are you passionate about delivering top-tier customer service while maximizing efficiency and profitability? If so, we want to hear from you!

About the Role:

We are seeking a dynamic, experienced Automotive Service Manager or Service Director to lead our service department. This role requires strong leadership, a customer-first mindset, and a deep understanding of automotive service operations.

Responsibilities:

Oversee daily operations of the service department

Manage service advisors, technicians, and support staff

Ensure high levels of customer satisfaction and retention

Set and achieve service revenue goals and performance metrics

Maintain compliance with safety and operational procedures

Handle customer complaints with professionalism and care

Coordinate with parts and sales departments for seamless operations

Recruit, train, and develop service department staff

Maintain manufacturer - specific training and certifications

Requirements:

Proven experience as a Service Manager, Fixed Ops Manager, or Service Director

Deep knowledge of automotive service operations and diagnostics

Strong leadership and communication skills

Ability to manage a high-volume, fast-paced shop

Experience with DMS software (CDK, Reynolds & Reynolds, etc.) preferred

ASE certifications and/or OEM certifications a plus

Valid driver's license

What We Offer:

Competitive salary + performance-based bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Continued training and advancement opportunities

Supportive and team-oriented work environment

Ready to Drive Your Career Forward?

Apply today by sending your resume, please have updated contact information