Supervisor Specimen Management Logistics

The Supervisor is the primary contact for internal departments and customers for the timely planning, picking

and shipment of specimens. Operations include, but are not limited to, the processing of incoming shipment

requests, the planning of picking specimens, documenting of deviations, and execution of specimen services

per work lists while ensuring chain of custody from box opened until next service destination using manual or

electronic means.

Key AccountabilitiesOwns the execution and performance of the process for planning and preparation of outgoing shipments, communication regarding status of outgoing shipments with internal departments and clients, sample storage and retrieval, as well as disposal according to protocol and timelines.Monitor local pickup times for trends, escalating as appropriate to global logistics and inform all departments when deliveries are delayed or service interrupted for any reason.Responsible for the delegation of tasks to departmental leads.Ensure allocation of human-power to maximize daily workflows and reallocate human-power asnecessary.Monitor daily operations and ensure that standardized workflows are followed and task transitiontime points are met.Oversee departmental staff, maintaining training files including completion of training and documentation of competency, providing guidance and correction where needed. Conduct annual review process.Monitor departmental emails and provide prompt responses.Actively listen to interpersonal conflicts and intercede involving HR where appropriate.Participate as required in daily department activities, including responsibility of daily stand-up meetings, tracking and recording attendance, flex and priority staffing, to ensure the seamless execution of services.Actively participate with global management in process improvement initiatives.Supports the Manager in the investigation of quality assurance issues.