Guest Service Agent/Front Desk

First impressions are lasting impressions!

We are seeking a warm, service-minded professional to join the dynamic Guest Services team as a Front Desk Agent.Front Desk Agent/Guest ServiceWhat’s in it for you:Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potentialGive back through our Corporate Social Responsibility activities and local community based philanthropy.What you will be doing:Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.Handling incoming phone calls to the hotel including In-house guest requests.Enrolling guests in our ALL Accor frequent guest program.Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.Candidate should be able to deliver luxury service, be efficient, empowered and cordial.Responsible for a cash bank and following all cash handling procedures.Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.