Job Summary
The Sales Application Engineer for Industrial and Environmental (I&E) role at Veolia WTS’s Sievers Analytical Instruments (AI) focuses on supporting internal and external sales teams in commercial processes and driving an excellent customer experience through advanced technical support. Most of AI’s technology is made in and distributed from its headquarters in Boulder, CO. The Sales Applications Engineer interfaces with many different parts of the business to gain and maintain expert level product knowledge, including but not limited to product management, technology (hardware and software), field service, and factory service teams. Veolia and AI have global presence with facilities in many countries including Hungary and Singapore, and its products are sold and serviced directly and indirectly by independent sales/service providers. This requires interfacing with people both internally and externally that represent a broad range of product knowledge, time zones, and cultural backgrounds.This is a remote based travel position (roughly 50%), reporting directly to the I&E Sales Manager, and will have a matrix manager for duties related to service support. This role focuses on instruments designed for markets within the Industrial and Environmental business vertical. This includes InnovOx products, TOC-R3, Boron and Boron Ultra, and M-Series.
 Key Characteristics:The candidate will be continuously interfacing with members of the sales team, specialist team, managers, leaders in the aftermarket group, and with teams across the organization, so the desire and ability to work cross functionally within the business to drive projects and business initiatives is keyA strong customer focus is required to deliver on our goal of sales, service and support excellence.This includes contributing directly to the customer and also indirectly in the collaboration, training, and support of service personnel globally, as well as to direct and indirect sales team members within the NAM and LATAM territoriesA deep interest in understanding the mechanics and theory of how analytical instruments work is criticalThis includes a desire to understand fluidic, mechanical, and electronic systems on a technical levelAn understanding of the sales cycle steps is essential to provide high-level support for sales teams
 Duties & Responsibilities:Contribute to instrument sales cycle:Supporting team members during their sales meetings (onsite and remote) sharing technical and application knowledgeSupporting the instrument demo and trial processes in coordination with local sales representativeOwning the application approval process, from the data collection from a customer, up to creating an approval form and sharing all necessary information with the aftermarket team, allowing for a successful customer experienceActively contributing to new applications development process, working with internal teams and customersProviding value proposition and technical training to internal and external sales team membersContribute to training by developing content that captures advanced troubleshooting and applications knowledge:Training sales people, customers, field service engineers, specialists, and third parties, domestically and globallyCreating supplement training materials to meet the needs of the industrial andenvironmental businessCreating video content, presentations, virtual training sessions, and documentationRoutinely engage with teams to anticipate needs and/or knowledge gapsTraveling with internal industrial and environmental personnelParticipating in and contributing to industrial and environmental specific meetingsCreate and maintain manuals that are distributed internally and externallyParticipate in and contribute to various meetings hosted by different departments to obtain and maintain expert level knowledge of assigned products and servicesActively manage advanced technical or customer service casesWork directly with sales/service personnel or with the end user to resolve quality, service, or customer relations issues (This may require phone/remote support or on-site support, traveling to customer sites)Support the launch of new products by being actively involved with the NPI process.Provide technical input during early design phasesCommunicate information across the service organization as it relates to impacts to their job functionParticipate in the testing of proceduresConduct installations and validations for early instrument installs to build productknowledge, training, and service manual content