Job Title: Desktop Support Engineer
Location: Cleveland, Ohio (Day1 Onsite)
Duration- 3 Months
Mandatory Skills:
    Advanced troubleshooting skills for Windows-based end-user computing.
    Experience with ticketing systems (e.g., ServiceNow).
    Proficiency in Cloud Infrastructure.
    Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
    Effective Communication and customer service skills.
    Ability to work collaboratively in a team environment.
    Analytical Thinking and problem-solving abilities.
    Proactive system monitoring and issue detection skills.
Qualifications:
    Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
    2-5 years of experience in desktop support and network engineering in an enterprise environment.
    Strong understanding of cybersecurity best practices.
    Ability to handle multiple tasks simultaneously and work independently.
Preferred Skills:
    Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
    Experience in developing and implementing Knowledge Based Engineering(KBE).
    Understanding of Infrastructure Design and hardware/software systems.
    Familiarity with remote troubleshooting techniques.
    Experience with process standardization initiatives.