Job DescriptionWe are seeking a Customer Service Trainer to join our dynamic team in Cincinnati, OH. The ideal candidate will be responsible for designing, developing, and delivering effective training programs for our customer support staff. This role is perfect for someone passionate about communication, customer satisfaction, and professional development. You will play a key role in shaping how our service teams interact with clients and uphold the company’s standards of excellence.ResponsibilitiesDesign and implement customer service training programs for new and existing employees.Conduct workshops, role-playing sessions, and ongoing coaching to improve communication and problem-solving skills.Evaluate training effectiveness through performance metrics and feedback analysis.Collaborate with management to identify training needs and develop relevant materials.Maintain up-to-date knowledge of company policies, products, and customer service best practices.Foster a positive and motivating learning environment for team members.