Call Center Representative

Job DescriptionWe are seeking a motivated and customer-focused Call Center Representative to join our team in Cincinnati, OH. In this role, you will be responsible for handling inbound and outbound calls, assisting clients with inquiries, and delivering an exceptional service experience. If you’re organized, professional, and enjoy working in a fast-paced environment, we want to hear from you.ResponsibilitiesAnswer incoming calls and respond to customer inquiries efficiently and professionallyMake outbound follow-up calls to support customer needs and resolve issuesProvide accurate information regarding products, services, or account detailsDocument customer interactions and maintain updated records in internal systemsCollaborate with team members and supervisors to ensure customer satisfactionEscalate complex issues to the appropriate department when necessaryMeet individual and team performance goals and KPIs