Senior Project Manager - North America - Remote

Position Title: Senior Project Manager Reports to: Director of OperationsPosition is Remote  The role of the ICP Senior Project Manager is to manage and develop a team capable of executing the assigned project workload while managing customer expectations and positively impacting the customer’s purchasing experience. They are expected to guide and support their own team through the project management process, as well as assist with any technical or escalating issues during the execution of the project. In some cases, the Senior Project Manager will take on the leading Project Management role for large or complex projects, or when workload necessitates. The expectations of the Senior Project Manager include managing the open project backlog, and effectively forecasting the sales figures on a monthly and quarterly basis. Ensuring that all projects are properly assigned, and then executed within the established budget, scope of work and timeframe specified. It is expected that the Senior Project Manager will use resources when necessary to effectively solve problems to customer satisfaction, and escalate issues as needed throughout the organization.Responsibilities:· Support and development of the Project Management team members· Ensure internal and external kick-off meetings are occurring on every project· Monitor project deliverables (budget, schedule, scope) are being met on all projects· Maintain data entry and communication is occurring both timely and accurately· Conduct training and mentoring for the Project Management team members· Assist in establishing implementing and maintaining standard operating procedures for order execution· Forecasting sales figures by month and quarter through accurate project backlog reporting· Mitigate project risk through improved communication methods and training of personnel· Foster internal relationships with key stakeholder groups and individuals· Execute annual planning actions to support business objectives and strategic plans· Contribute to, as well as initiate, ongoing continuous improvement actions· Act as leading Project Manager for large/complex projects, or as workload necessitatesThe experience of our customers throughout the entire order execution phase can become a great competitive advantage. The Project Management team has the ability to influence this experience through their behavior and ability to effectively communicate throughout the entire customer purchasing experience. The Senior Project Manager role is a key position to support and drive the behaviors necessary to provide an industry leading experience.