Senior Manager, Network Operations

Brightspeed is looking for a Senior Manager, Network Operations to join our team! As the Senior Manager of Network Operations, you will oversee multiple teams, including Network Operations Manager and a specialized group of engineers responsible for provisioning transport circuits, performing transport card additions, and configuring alarming for network devices. You will ensure operational excellence across broadband, Ethernet, and transport networks by managing lifecycle activities, capacity planning, and strategic initiatives. This role requires strong leadership, technical expertise, and the ability to drive process improvements across a large, complex operational environment.As a Senior Manager, Network Operations your responsibilities will include: Leading and mentoring Network Operations Manager and engineering team to ensure timely and accurate service deliveryOverseeing activation, augmentation, and maintenance of broadband, Ethernet, and transport networksManaging provisioning of transport circuits, transport card installations, and alarming configurations for network devicesDeveloping and implementing operational strategies to improve network performance, scalability, and reliabilityEstablishing KPIs, scorecards, and analytics to monitor team and organizational performancePartnering with engineering, planning, and leadership teams to support new technology deployments and modernization initiativesUnderstanding and explaining complex technical information to both technical and non-technical stakeholdersConducting regular leadership meetings, performance reviews, and career development sessionsDriving process automation and efficiency improvements across all operational functionsPreparing and presenting operational reports to senior leadershipEnsuring compliance with company policies, industry standards, and regulatory requirementsOccasional travel required to meet with employees and leadership.