Front Office Supervisor

Are you energetic, hospitable, and ready to lead a dynamic front office team in the fast-paced setting of an international airport hotel? Do you thrive on the challenge of welcoming a diverse mix of guests – from business travelers, leisure guests, transit passengers to those unexpectedly stranded!As a Front Office Supervisor, you are the face of our hotel and the right hand of the (Assistant) Front Office Manager. You ensure that everything at reception runs smoothly – from check-in to check-out – and guide the team in creating an exceptional guest experience, even in the most dynamic circumstances that an airport location brings.What will you do?Supervise front desk and assign tasks and provide clear instructions;Coordinate special requests and issues with other departments;Handle guest inquiries and complaints, making decisions where needed in consultation with management;Welcome, check in and check out guests;Process reservations and payments via the reservation and cashier systems;Provide guests with tourist and general information;Deliver additional services such as wake-up calls, passing on messages, and resolving complaints;Manage the telephone switchboard, handling and transferring calls;Step in to resolve minor technical repair orders when the technical department is not on site.