Call Center Representatives – Roslyn Heights, NY

Call Center Representatives – Roslyn Heights, NY

Full-Time | Onsite | $22.00/hr ($24.00/hr if bilingual in Spanish)

We are seeking an empathetic, patient-focused individual who truly cares about improving the lives of our patients and leaves a lasting, positive impression. If you are willing to go the extra mile to ensure patients feel valued and enjoy their experience with our practice, we’d love to meet you.

Position Overview

As a Call Center Representatives, you will be responsible for reaching out to:

Patients who have booked an appointment but missed their initial consultation

Past patients who are due for a follow-up appointment

You will handle approximately 80 outbound calls per day, requiring excellent communication and organizational skills.

Schedule

Monday–Friday: 12:00 PM – 8:00 PM (40 hours/week)

Optional: Saturday 8:00 AM – 1:00 PM (if available)

Key Responsibilities

Make proactive outreach calls to re-engage patients

Schedule or reschedule consultations and follow-up visits

Maintain accurate records of patient interactions in our system

Provide friendly, professional, and empathetic service to every patient

Collaborate with team members to meet daily and weekly goals

Qualifications

Exceptional verbal communication and human relations skills

Positive personality and professional image

Ability to multitask and work both independently and as part of a team

Self-motivated with strong organizational abilities

Respect for diversity and a caring attitude towards people

Send a resume to: mfesinstine@phaxis.com

An Equal Employment Opportunity Employer