Senior Client Liaison Executive

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.You will MAKE A DIFFERENCE by acting as front and face for our operations team, both internally towards our Client Services team and directly with Clients. You will be responsible to lead and drive the operational design, solutioning and delivery of client requests.We are currently seeking a Senior Client Liaison Executive to join our New Zealand Client Operations team. This role will be based in Auckland, New Zealand.ResponsibilitiesActs as front-facing point of contact for client queries related to operational deliveriesProactively manages communication with client/client services teamManage client expectations regarding operational technical possibilitiesCapture client requirements around client delivery setups and adaptations, interpreting the clients needs and working with different stakeholders to provide the best solutionResponsible for acquiring information on feasibility/ timelines/ costing for changes/customizations for new setups and change requestsInvestigates / problem solves to resolve issues/discrepancies and escalates to the appropriate team where requiredMonitor clients tickets and take appropriate actions to ensure on time and on quality execution, as well as prompt escalation/communication if potential issues ariseAdvocate of clients to constantly improve our technical solutions by critically questioning existing solutions and processes in order to meet our competitive position as market leaderResponsibility for leading and/or supporting the successful role out of new processes, projects and initiatives within the teamYou will have:Strong communication and interpersonal skills, displaying ability to connect and build relationships with clients, leadership and peersTakes responsibility and accountability in ensuring you meet your client commitmentsExcellent administrative and organisational skills with an eye for detailConfident and enthusiastic person who can manage a varied and unpredictable workload with minimum supervision but able to ask for support when neededTeam player that’s able to work in a collaborative way, sharing learnings and best practices but also self-motivated to train and continue their learning journeyAbility to learn quickly, make an immediate impact and provide value added service to our clientsStrong focus on continuous improvement