Manager, Consulting Services

Your CareerAs a Manager, Consulting Services, you will lead a distributed team of highly experienced customer-facing consultants and engineers to deliver trusted expertise and drive customer outcomes. You will be instrumental in guiding your team to deliver cutting-edge security solutions while ensuring exceptional service quality, all while aligning with our Professional Services organization's strategic business objectives. This pivotal role demands close collaboration with our sales teams and fostering trusted customer relationships that drive successful security outcomes. You’ll also champion continuous service improvement and collaborate with peer services teams to significantly enhance our clients' cybersecurity posture.This is a highly influential position that blends strategic thought leadership, creative problem-solving, and technical credibility to make a tangible difference.Your ImpactServe as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actionsChampion a customer-first approach across Global Customer Services teams to improve engagement and satisfactionEnsure your team deeply understands customer technical needs and builds lasting, trusted relationshipsPartner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycleDrive accurate resource planning and staffing to meet project milestones and quarterly business targetsParticipate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback.Provide clear, timely updates on key activities, escalations, and issues to customers and internal teamsBuild strong partner relationships focused on aligned goals and shared customer successOversee team utilization, revenue forecasting, and approvals for timesheets and expensesContribute to the strategic alignment of Professional Services offeringsLead team operations including hiring, career development, mentorship, and training