Customer Service Representative

09 Oct 2025
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Apply online at: https://printexpressabq.com/join/

Responsibilities:

- Quality Checking: Verify completed orders are done according to job specifications including paper, colors, quantity, size, consistency, etc.

- Assist customers in person, on phone, or via email.

- Estimate jobs using proprietary software and transferring pricing to Quickbooks.

- Invoice jobs using Quickbooks.

- Order management.

- Filing.

- Acknowledge and appropriately greet and assist every customer in a timely manner.

- Process customer orders in a courteous, efficient and timely manner.

- Organize workflow to meet customer deadlines.

- Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.

- Manage telephone calls professionally, efficiently and with good communication skills.

- Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

- Understand and appropriately use the company pricing system and policies.

Requirements:

- 2+ years of work experience

- Printing experience, bilingual (English/Spanish), and Quickbooks experience is advantageous, but not required

- Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems

- Basic math skills including addition, subtraction, multiplication, division, and converting fractions into decimals and vice-versa. Ability to solve ratios and proportions from job ticket, read and calculate weight measurements

- Must have excellent interpersonal communication skills

- Ability to work in a team and also independently

- Must be honest, reliable, and dependable

- Must be computer literate and not afraid to learn new systems

- Must be able to sit and stand for prolonged periods of time

- Must be able to lift and move 50 pounds

- Handle multiple tasks simultaneously and prioritize them

- Work under conditions caused by deadlines and meet deadlines

- Follow instructions, both verbal and written

- Check work and assume responsibility for accuracy and quality before passing the job on to the next step

- Ability to identify and meet customers’ needs and requirements.

- Must be hardworking, a self-starter and a problem solver.

- Ability to move freely throughout the building to gather information, materials and authorizations.

- A successful background check and illegal drug screen is a condition of employment.

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

- Short term disability

Full-time
  • ID: #54631429
  • State: New Mexico Albuquerque 87101 Albuquerque USA
  • City: Albuquerque
  • Salary: USD TBD TBD
  • Showed: 2025-10-09
  • Deadline: 2025-12-08
  • Category: Admin/office
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