Office Assistant/Customer Service Associate Wanted

We are looking for a responsible and detail-oriented Office Helper/Customer Service Associate who is fluent in English, has basic Photoshop & Illustrator skills, and is comfortable working with office software and e-commerce platforms. The main duties will involve assisting with customer orders, calling customers, and handling customer phone calls in a professional manner.

Key Responsibilities:

Manage and process customer orders (online and phone-based)

Call customers to confirm orders, answer inquiries, or resolve issues

Take and respond to incoming customer phone calls

Compose and reply to emails to/from customers, as well as to vendors for placing orders and submitting drop ship orders

Use Microsoft Word, Excel, and e-commerce platforms for office tasks

Perform basic Photoshop/Illustrator tasks (e.g., making digital custom product mockups, editing product photos, etc.)

Create shipping labels as needed

Support daily office operations, including filing and keeping an organized workspace

Assist team members with administrative tasks as needed

Requirements:

Fluent in English (spoken and written)

Basic knowledge of Photoshop/Illustrator (or equivalent software)

Familiar with Microsoft Word, Excel, and e-commerce/order management platforms

Strong communication skills, especially over the phone

Ability to multitask and prioritize in a fast-paced environment

Reliable, detail-oriented, and organized

Previous office or customer service experience is a plus

Education: High School Diploma or equivalent

Must be a licensed driver with vehicle