Night Auditor (Front Office)

This is a great opportunity for someone looking to take the next step in their career. It provides you with the chance to build upon your current skillset.  The Role This role is required to work overnight from 11pm to 7.30am the next day.Check in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basisOpen communication channels between Hotel guests and all Hotel departmentsPositively respond to all queries (both internal and external), redirect to departments as requiredAssist with car / hotel doors and guest luggage and ensure timely delivery of guest car/luggageEnsure the appearance of the guest services desk, hotel lobby and forecourt is immaculately presented at all timesAssist with guest reservations and ensure guest requests are actioned and documented Assisting late guest arrivals and early departures ensuring that room allocations and check in check out processes follow set procedures and are customer focusedKnowledge in Opera Cloud PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and proceduresCompile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as requiredComplete computer system backups and save in accordance with finance policies and proceduresAssist night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possible