Customer Service Rep (04595)

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.Answer incoming customer inquiries via phone in a prompt and professional mannerAddress customer concerns and complaints with empathy and patience, striving for first-contact resolutionProvide accurate and detailed information about our products, services, and company policiesProcess orders and exchanges efficiently and accuratelyIdentify and escalate complex issues to appropriate departments when necessaryCollaborate with team members to continuously improve customer service processesStay up-to-date on product knowledge and company policiesMeet or exceed customer satisfaction and performance metricsParticipate in ongoing training and development programs to enhance customer service skills