Front Desk All Rounder

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.Complete the daily shift check list, referring any items that require follow up to the Front Desk Supervisor or Duty Manager.Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.Be versed in the VIP arrivals and special requests for the day. Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.Have an extensive knowledge of the hotel services and facilities. Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.Embody the art of French hospitality through a “can do” attitude.Perform tasks within a timely manner.Assist with implementation and maintenance of Sofitel Brand Standards.