Customer Service Trainer

Job DescriptionWe are seeking a Customer Service Trainer who will be responsible for developing and implementing training programs to enhance the skills and performance of our customer service team. The ideal candidate will have strong communication abilities, proven training experience, and a passion for helping others succeed. This role is key in ensuring our staff consistently delivers exceptional service to clients and tenants.ResponsibilitiesDesign and deliver training programs focused on customer service excellenceConduct onboarding sessions for new hires and continuing education for current staffMonitor employee performance and provide coaching and feedbackDevelop training materials, manuals, and resourcesAssess training effectiveness and adjust programs accordinglyCollaborate with management to identify training needs and improve customer satisfactionStay current with industry best practices and incorporate them into training