The Department Admin - LEM provides comprehensive support to the Latin, European, Middle East (LEM) department as necessary for the successful operation of each area and functions as a liaison for the department(s) with overall general administrative needs. Job Responsibilities (include but are not limited to):Provides administrative support to team members while coordinating and maintaining effective office procedures for efficient workflow.Performs general clerical duties including photocopying, faxing, scanning, mailing, and filing.Maintains a close and responsive relationship with the day-to-day activities of the department(s).Interfaces with staff with a high level of confidentiality and exercises discretion with integrity in the handling of confidential materialPrepares various spreadsheets, presentations, and general correspondence.Compiles and tracks reports on information relevant to special project assignmentsAnswers, screens, confirms appointments, and routes phone calls in a highly professional and timely manner while adhering to proper telephone etiquetteReceives and handles guest complaints with a high level of customer service etiquette and a sense of urgency ensuring the proper personnel are given detailed and accurate reports of guest incidents. Organize and manage calendars, meeting invitations, coordinates and confirms meeting arrangements.Plan, coordinate, and arrange travel plans.Facilitate accommodation and entertainment arrangements for guests upon request.Input reservations into the appropriate computer systems and applications, review guest folios, and process check-outs daily, including closing/reviewing in Customer Relationship Management systems (CRM) tasks.Confirm all room bookings, restaurant reservations, credit lines, and any other guests requests for the following dayCreate and update guest itineraries.Completes and processes reports. Maintains office supply inventory and places orders on demand. Keeps informed of all new company-wide initiatives and administrative developmentsManages multiple priorities simultaneously to meet deadlines, often in stressful and high-pressure situations. Support of Independent Agent programs as needed.Greet guests on the Casino/Hotel floor when necessary.Management of department scheduling.Assists with the on-boarding of new team members through maintenance of department training materials and training of systems and policiesSupports team member engagement activities and requests.Performs various projects, ensures timely follow-up, anticipates administrative needs, and handles other duties assigned