Forefront Healthcare is a growing leader in healthcare food services, providing exceptional culinary experiences across healthcare and senior living communities. We are committed to enriching the lives of those we serve by offering high-quality meals prepared with care and attention to individual needs.We are currently seeking a Resident Experience Director to join our team at a dynamic multi-site senior living community in Billings, Montana. The Resident Experience Director will oversee dining and hospitality services for two facilities including an 80+bed independent living, assisted living, and memory care a smaller facility consisting of a 20+ bed assisted living. The ideal candidate will be passionate about culinary excellence, hospitality, and resident engagement, while also fostering a strong and collaborative relationship with the client. This position focuses on driving customer and client satisfaction, ensuring that residents, guests, and community partners experience the highest standards of service and care.Benefits Offered:Comprehensive Benefits: Medical, Dental, and VisionPaid Time Off: Vacation, Sick Leave, and 6 Paid HolidaysEmployee Assistance Program: Support when you need itCompany-Provided Life Insurance: Peace of mind for you and your family401K with Company Match: Plan for your futureSummary/Objective:In the role of Resident Experience Director, you are empowered to work side by side with staff and residents discovering their strengths and desires to provide a purpose for each new day. Facilitating connections between culinary team members, residents, and guests, so people become well-known and belong to the community is an integral component of every task. Once individuals discover their strengths, engage in their purpose, and belong to the community, a strong partnership is formed.Essential Functions:A known champion for creating a culture that is resident directed, focused on identifying and highlighting resident needs, creating an environment that promotes exceptional service and allows opportunities for being well-known and belonging in the community.Works directly with the culinary leadership to provide service expectations and elevate the expectation of cooperation between front and back house staff.Speaks often to residents to identify likes, and dislikes. Develops service recovery plans when needed and trains the staff on required learnings.Assume responsibility to educate all associates on creating an environment where partnership and cooperation create a safe healthy work environment.Suggest topics and lead learning circles focused on the resident’s experience.Involves residents in all resident experience decisions and asks residents for solutions to any issues the community encounters.Serves as the first point of contact for residents and guests.Supports residents and guests with questions, concerns and emergencies; may be the first point of contact for emergency responders and/or regulatory agencies.Supports community operations to ensure the highest levels of resident experience and satisfaction.Produce a monthly newsletter/calendar of events and activities.Adheres to the monthly budget and continually looks for ways to enhance the resident experience in terms of the quality of programs paid vendors deliver.Plan and implement special seasonal events to celebrate resident birthdays, anniversaries, and holidays.Sets standards for dining room and special event services. Participate in conference calls and companywide trainings.Integrates themself into the campus senior leadership.Build relationships and market programs.Serve food in accordance with established portion control procedures. Prepare food in accordance with standard recipes and special requests. Prepare meals in accordance with planned menus.Other duties as assigned.