Perform both technical and personnel aspects of group operations;
performing work within the department or other areas as required; act as
a technical resource, trainer, and troubleshooter to specific department,
make recommendations for operational and/or technical improvements;
communicate effectively within the group; coach and develop direct
reports, plan and monitor workflow, monitor data and support
departmental MOS; demonstrate and strengthen leadership qualities.Applies GMP/GLP in all areas of responsibility, as appropriateDemonstrates and promotes the company visionRegular attendance and punctualityEnsure that the quality policy program is understood, implemented, and maintained; identify, prevent, or correct any departures from the quality systemPerform work for both routine and non-routine work as specified by separate and applicable technical job description for individualDevelop and implement operational improvementsCoach, train and develop others within the group with respect to their personal development and effective implementation of operation improvementsCoordinate workflow and perform daily monitoring to meet TATConducts semi-annual performance reviews, interview applicants, keep training records up to date for assigned employees, and evaluate succession plans in preparation for growth.Conduct and address problems, concerns and performance issues.Coach and develop individual and team to maximize performance.Foster motivation and moraleMonitor and approve employees’ time worked through time-entry system.Support and promote company policies and procedures.Expand self-awareness and develop leadership skills as defined; attend applicable leadership training based on identified needs.Continually evaluate systems and processes to help improve overall productivity and quality.Support writing investigations and strengthen technical writing skills.Monitor direct reports work.Demonstrate knowledge of regulatory requirements as they relate to department.Perform and/or assign other duties as required to ensure smooth operation of department.Perform all functions in support of and in compliance with all state and federal employment regulations.Conducts all activities in a safe and efficient manner.Ability to complete assigned tasks without direct supervisionAbility to exercise independent judgment and make decisionsAbility to perform under stress and/or in emergenciesAbility to perform in situations requiring speed, deadlines or productivity quotasAbility to understand, remember and follow verbal and written instructionsAbility to deal with people under adverse circumstancesAbility to interact appropriately with a variety of individuals including coworkers and clientsPerforms other duties as assigned