Warranty Engineer

Analyze and interpret warranty claims; categorize, track, and graph GM-reported data to identify trends and lasting corrective solutions.Support weekly GM report-outs and internal calls reviewing warranty claims; determine which require further evaluation and request returns for analysis.Support on-site warranty return evaluations at GM (once per month).Ensure GM dealer service documents are accurate and appropriate to minimize full seat frame replacements.Investigate and resolve non-conforming or rejected seating components through root-cause analysis and corrective actions.Provide prompt engineering feedback to DREs, product engineers, and plant leadership for design improvements and issue resolution.Collaborate with Manufacturing, Quality, Supplier Development, and Program Management to ensure production and launch readiness.Review CAD data and drawings for design feasibility, manufacturability, and tolerance stack-ups.Support DV/PV testing (foam compression, durability, function, comfort) and analyze results for compliance.Participate in prototype builds, pre-production events, and launches; track and close open issues.Assist with APQP and PPAP documentation, including DFMEA, PFMEA, control plans, and process flows.Create one-pagers and 5-phase documents for issues requiring additional actions (design updates, containment, increased detection, etc.).Implement and track containment and design/process improvement breakpoints with plant assistance.Drive continuous improvement in seat assembly, foam molding, and product quality.Act as a technical contact for customer design reviews, warranty issues, and validation updates.