Customer Service Representative

Key Responsibilities:Learn the ins-and-outs of clinical proficiency testing, including API’s vast selection of program offerings, how to assist customers select the right programs for their sites, and more!Answer incoming customer inquiries by phone, email, and live chatProcess account and order changes using our website and in-house software programReview, revise, and process yearly renewal orders, beginning in early AugustAssist customers with the API website, including login problems and website navigationCollaborate with other on-site departments (Technical Support, Supply Chain, Accounting etc.) to resolve customer issuesFormulate quotes for customers to receive payment or Purchase Orders (PO#s) for new programsWork with QA Department to help customers troubleshoot notices from their accrediting agenciesBenefits of working for us!No in-person customers! All customers are served over phone, email, or live chat.Full-time (40hrs per week)Monday thru Friday (9:00am-5:00pm)Weekends offMajor holidays offPaid trainingGenerous PTOTuition reimbursement401k with employer matchMedical/Dental/Vision insuranceLife insuranceEmployer-paid short-and-long term disabilityFlexible spending account or Health Savings Account