Customer Relations Specialist

The Customer Relations Specialist serves as the primary point of contact for assigned customers, ensuring high levels of satisfaction and operational efficiency. This role requires exceptional communication, planning, and problem-solving skills to manage customer orders, resolve issues, and coordinate across internal departments to achieve on-time delivery (OTD) and meet customer scorecard expectations. Customer Service & Communication Serve as the primary point of contact for assigned customer accounts. Facilitate effective communication between customers and internal departments. Mediate and resolve conflicts or concerns in a timely and professional manner. Organize and lead customer meetings, both virtual and in-person. Order & Forecast Management Manage customer orders, including commit dates, forecast changes, and expedite requests. Monitor and maintain on-time delivery (OTD) performance. Update and manage customer scorecards. Create and update sales orders in JobBOSS ERP system. Import customer documentation and ensure accurate PO revision control. Planning & Scheduling Collaborate with planning teams to manage forecasts and job planning activities. Track project milestones and ensure timely completion. Update customer systems with acknowledgements and revised dates. Documentation & Contract Review Review and process contracts and authorizations for date or quantity changes. Maintain accurate records of order changes, communications, and approvals. Cross-Functional Support Coordinate with shipping and accounting teams to ensure timely invoicing, documentation, and delivery. Support project management initiatives from initiation to completion.