Common Good - Retail Service Supervisor

Overview

Accountable for the overall success of the day to day work of the service & engagement team. While this person can fill the role of a shift lead on duty, they have more responsibility that extends beyond just one shift. This position is in charge of executing the sales & marketing plan, training & supporting the service team, ensuring that inventory is available & merchandised properly, & that customers receive a fantastic service experience every time.

Apply here:

https://jobs.gusto.com/postings/common-good-hospitality-inc-retail-service-supervisor-78f78ee6-1c33-477e-afb4-3d9cc60974b1

Essential Duties:

Daily front of house tasks are completed to Common Good’s standard operating procedures.

Maintain communication between departments & locations.

Train the front of house team to all service expectations using Common Good Resources & training recipes.

Engage with the front of house staff to gain agreement on processes, then document & communicate.

Assist schedulers to make sure there is proper coverage for both front & back of house.

Continually audit current processes & ensure front of house staff are following procedure.

Ensure that posted schedules are followed, & that team members arrive & finish shifts on time.

Maintain items & menus in Toast POS per operational & marketing guidelines.

Regularly inspect the premises for cleanliness & maintenance issues.

Common Good Supervisory Duties Include:

Serve as a shift lead - managing “air traffic control” for the team on shift.

Responsible for on shift team supervision.

Point person for emergencies.

Engage peers & managers to bring issues to the surface & troubleshoot them.

Address team member issues in the moment, give constructive feedback, & document occurrences to review with leadership teams.

Maintain ServSafe Manager certification for food & alcohol.

Ensure all team members are following food safety regulations regarding food preparation, storage, handling, & serving.

Necessary Skills:

Ability to stay organized & prioritize tasks.

Ability to help team members stay organized & prioritize tasks.

Servant Leadership.

Excellent written & verbal communication skills; strong interpersonal skills.

Ability to convey daily, weekly, & monthly expectations to team and management.

Supervisory Responsibilities:

The Retail Service Supervisor works with and reports to the Director of Service & Training to ensure that all company goals & objectives are inspiring & achievable for the team.

You will spend roughly 20% of your time as a process manager & 80% of their time as a people manager. A good process that is followed by all sets expectations for the entire team & the person in this position will use our standard operating procedures as a guideline for giving kind & constructive feedback to other team members.

Qualifications for the Job:

To perform this job successfully, you must be able to perform each essential duty properly. The requirements listed below are representative of the knowledge, skill, and / or ability you are required to possess. Reasonable accommodations may be made, should you have a disability, to allow you to perform the essential functions.

Education and / or Experience- At least 2 years of management experience in the hospitality industry

Language Skills- Excellent written & verbal skills, and can clearly communicate complex information to a team of all ages.

Mathematical Skills- Ability to calculate numbers & recognize patterns when analyzing data.

Reasoning Ability- Ability to solve practical problems & deal with a variety of concrete variables in situations where only limited standardization exists. Ability to communicate issues accurately & thoroughly to all individuals involved.

Physical Requirements: This position requires long periods of time being on your feet & may require lifting up to 50 pounds daily.

Computer Skills - Comprehensive understanding of Google Suite & Toast POS are required for this position.

Other Duties:

This job description lists the important responsibilities for this position, but, more importantly, you are here to think, use your best judgment, & always act in the team and company’s best interest. A critical responsibility for all team members is to follow our guiding principles & do what needs to be done without being asked. We ask that your actions are for the Common Good of all. If at any time, you don’t feel we are doing the right thing, please say so. You have the responsibility to speak up & state what is unstated, to make a suggestion, & to question an action or decision.