Senior Partner Solutions Engineer

We are seeking an experienced and highly collaborative Senior Partner Solutions Engineer to join our growing North American Partner GTM team. This role is a great fit for a versatile solution leader who thrives in dynamic, partner-focused environments, enjoys solving complex challenges across the entire employee and customer lifecycle, and excels at bringing people together through exceptional communication.You will be the trusted technical advisor for our strategic partners, leading their technical enablement and joint sales cycles across both the Freshservice (Employee Experience) and Freshdesk (Customer Experience) product lines.What You'll Do:Partner Enablement & GTM: Act as the primary technical subject matter expert for our strategic partners, conducting deep-dive training, developing technical collateral, and ensuring they are fully equipped to position and demonstrate the joint value of Freshservice and Freshdesk.Joint Customer Engagements: Collaborate closely with partner sales teams to lead discovery sessions, qualify opportunities, and define technical strategy for enterprise-level deals encompassing both Employee and Customer Experience use cases.Dual-Platform Solutioning: Design and deliver advanced, tailored product demonstrations and proofs-of-concept that seamlessly showcase the power of both Freshservice and Freshdesk working together to solve integrated IT, HR, and Customer Support challenges.Strategic Positioning: Articulate the complex business value of our unified, AI-powered platform architecture, translating technical capabilities across ITSM, ESM, and CX into clear, compelling ROI stories for executive-level audiences.Content & Thought Leadership: Create and refine engaging, high-impact presentations and technical documents to simplify the platform's value proposition for diverse partner and customer audiences.Trusted Advisor: Be a consultative leader for our partners, bringing clarity, insight, and deep product/industry empathy into every interaction to drive joint success and revenue growth. Cross-Functional Collaboration: Partner closely with internal Freshworks Sales, Product, and Partner Managers to provide critical feedback and ensure alignment between partner needs and product roadmap direction.