Assistant Shift Manager – Public Areas

The Encore Boston Harbor Assistant Shift Manager – Public Areas will be responsible for the daily operations of the Public Areas Department. This includes, but is not limited to: implementing the department strategy and supporting the alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.Participates in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Assists in the management of daily activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Assists in the management and performance of team members under his/her area of responsibility.Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction. Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.Assists in the hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.Opening and closing times clocks for staff.Updating and posting daily sign in sheets as needed.Adjusting daily shift schedules, radio, key and equipment log sheets as needed.Handing out keys, radios and equipment.Assisting in all daily pre-shifts.Ensuring special projects and cleaning requests are completed and Shift Managers are notified of status.Conducting performance reviews as assigned by Shift Manager.Monitor all staff for safety, policy and performance accountability.Coordinating with Managers on all disciplinary actions.Consistently walking and checking all assigned areas of responsibility.Maintains complete knowledge of correct maintenance and use of equipment.Cleans public areas in emergency situations.Supervises stock control and the maintenance of all equipment.Issues supplies/goods to staff at beginning of shift in order to control inventory.Reports all maintenance defects and follow up with Engineering.Completes work orders forms for equipment maintenance or repairs and submit to Housekeeping desk control.Works with safety as a priority, and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.