A critical position in the Americas Training Department’s ability to deliver a successful service, the incumbent will collaborate with a complex breadth of domestic and global stakeholders internally and will have regular contact with our customers. The role holder will be an important point of contact, responsible for facilitating training delivery across the Americas.The Training Operations Specialist is expected to play an active role in the Americas Training Operations Pillar, assisting Operations management as needed. Will be responsible for facilitating internal and external stakeholder training courses and upholding best practices to achieve departmental and company goals. Opportunities for growth.ResponsibilitiesJob duties to include but are not limited to;Schedule instructor led and online courses for both internal and external customers; maintain associated training service orders, records, and reportsMaintain proper soft and hard copy training records housed outside of the Learning Management System (LMS); assist with shipment coordination of Iron Mountain recordsProvide support to the LMS Administrator in managing learner profiles, course enrollments, grades, and certificates within the LMSRepresent the department in meetings with various internal and external stakeholdersServe as a point of contact for complex training queries and non-standard requests, providing guidance and support to the Americas and Global Operations TeamsManage many standard training orders; support Sr. Operations Specialist and management with program (complex) orders and other VIP training accountsSupport Department management with key functions which are critical to operational and financial success; performance critically impacts the Department’s ability to meet revenue goalsSupport in the creation and maintenance of all Training Department policies; aid the information flow for process improvement and quality informationManage inventory of service tokens, office and classroom supplies for the department; submit order requests on a quarterly or as needed basisComply with all applicable global and regional export control and security regulations; submit appropriate visitor, border entry, and visa paperworkOther duties assigned