The Commercial Agent is responsible for coordination and timely delivery of finished goods by leveraging SAP to plan, track and manage outbound shipments. This role focuses on providing comprehensive support to the sales team and working as a liaison to supply chain, product specialist, production, trade compliance and freight forwarders to effectively monitor customer orders from production to delivery. The ideal candidate will be detail-oriented with excellent organizational skills along with the ability to handle multiple tasks simultaneously.
Essential functions ‐ Job duties to include but are not limited to:Manage sales orders from production confirmation to site deliveryPlan and schedule outbound shipments and conduct site readinessConsistent monitoring and thorough follow-up of deliverables to ensure timely deliveryCoordinate and book international and domestic freight with approved carriers.Collaborate with sales, product specialists, operations, and supply chain to maintain accuracy of production timelinesObtain documentation for export licenses and customs invoicesApply for permits and obtain certificates of complianceEnsure compliance with agreed incotermsTroubleshoot and resolve delivery delaysCollaborate with service team to coordinate installation, decommission, disposal and/or returnsUpdate SAP with pertinent information related to delivery, billing and installationVerify inventory availability and confirm plant allocationProvide status updates to sales manager and customer regarding potential delays, discrepancies and issues. Generate and analyze open order and status reportsPosition hybrid, reporting to Edgewood, MD