Front Desk Agent

Location: New Orleans, LA

Reports To: Front Desk Manager,

Job Type: Full-timeSummaryThe Front Desk Agent is often the first point of contact for guests or clients. You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service.Key Duties & ResponsibilitiesGreet and welcome guests/visitors in a professional and friendly mannerManage reservations: online, phone, and walk-in; confirm, modify or cancel as necessaryRespond to guest inquiries, concerns or complaints; escalate as neededProvide information about local attractions, transportation, hotel/office servicesMaintain records, complete logs/reports, ensure front desk area is well kept and presentableCoordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good conditionFollow safety, security, and cash handling procedures