Call Center Agent

About the Role

The Call Center Agent manages inbound and outbound calls, providing assistance, information, and support to customers. This role focuses on delivering efficient service, maintaining accuracy, and meeting performance targets.Key ResponsibilitiesHandle customer inquiries, complaints, and requests.Record all interactions in the system with attention to detail.Follow call scripts, procedures, and quality standards.Achieve daily and monthly performance goals.Collaborate with team members to improve service quality.