What you will do:As a Level II technical support within our Ducted Systems business, you will work with independent distributors and factory branches focused on Residential products, equipment, applications, and customer satisfaction.This role is a key line of support for our customers and will be involved with the distributor, dealer and warranty personnel to provide that support. You will also have a full understanding of our products, the distribution channel partnership, and our business goals and strategies. Deliver support to assigned distributor partners related to factory quality concerns with specific process, procedures and product training through product management, technical services, and DS Academy teamJob Description SummaryDelivers and documents technical support solution on issues and escalates as necessary. Provides solutions to diverse technical problems and applications relating to digital control and building automation systems. Manages customer complaints and inquiries.